How to enable Inside Sales Teams to become more successful
In part 1 of our short series about inside sales teams, we highlighted the benefits of deploying inside sales teams, in lieu of field sales. Having recognised the cost benefits,…
Why is Performance Measurement critical to better Customer Experience (CX)?
The importance of Customer Experience With the primary focus of many organisations being the delivery of an outstanding Customer Experience (CX), it’s critical that contact centres can manage performance and…
Cost of Failure, Cost of Success
Contact centre managers and inside sales teams are constantly chasing efficiency and productivity gains, and often the holy grail of calling strategy is being able to determine the optimum time to call…
